Why We Don’t Offer Mattress Trials—and Why That’s Good News

Let’s start with what might sound surprising: Fly By Night doesn’t offer mattress trial periods.

In a market filled with “100-night comfort guarantees,” that might seem risky. But in reality, skipping trial periods is better for you—and for your wallet.

Here’s why.

Mattress trials aren’t really free. Every time someone returns a mattress, the cost of that return gets baked into the price of every other mattress. Online brands see return rates of nearly 30%. That’s why a mattress like our Slim Firm by Smart Sleep sells for $999, while an almost identical one from Saatva—made in the same factory—goes for $1,999. That extra thousand dollars? It covers other people’s returns.

Most returned mattresses can’t be resold. They end up in landfills or questionable clearance bins. We’d rather price our mattresses honestly from the start—so you’re not subsidizing three failed purchases by someone else.

We also don’t do commission sales. In most mattress stores, the person helping you only gets paid if you buy. That creates pressure—fast decisions, upsells, and advice that’s more about their paycheck than your sleep. Our staff is salaried, with good pay and benefits. They’re here to help you take your time, ask the right questions, and come back as often as you need. No rush, no sales games—just guidance you can trust.

The truth is, the best mattress decisions happen in-store, not in your bedroom. Trial periods often encourage emotional purchases. We prefer a slower, smarter approach. Try different types. Lie down for as long as you like. Ask us anything—about firmness, materials, off-gassing, and more. The result? Fewer returns, more confidence, and better sleep from day one.

By not offering trials, we keep delivery simple and clean. Our crew handles only fresh, one-way deliveries. No re-boxed returns. No logistics headaches. And a lot less waste in the process.

Used mattresses that get returned can’t be donated or resold, thanks to hygiene and warranty rules. So they go to landfills. By helping you choose the right one the first time, we cut down on waste, cost, and regret.

Want help finding a mattress that fits your life?

Come visit us in Northampton—or soon, in Maynard. Take your time. Ask the hard questions. Lie down. Our team is here to help you find something that supports your sleep, your budget, and your values—without the gimmicks.